Auto repair — multi-bay mechanical workshop · Nairobi, Kenya
A six-bay Nairobi workshop replaced paper job cards and manual M-Pesa tracking with Garage OS. Within 60 days the team reported fewer customer disputes, faster vehicle release, and cleaner month-end reconciliation.
Outcomes below reflect common patterns from Kenyan customer rollouts — representative composite scenario, not a single named client.
Peak-hour intake created queues while advisors retyped vehicle details. M-Pesa payments arrived without invoice references, delaying handovers. Insurance jobs needed photo evidence scattered across WhatsApp threads.
Intake-to-job-card time
Before: ~12 minutes paper flow
After: ~4 minutes digital intake
Payment mismatch disputes
Before: Weekly front-desk escalations
After: Near-zero after 45 days
Vehicle release delay after job complete
Before: Often 30–90 minutes
After: Under 15 minutes median
Month-end payment reconciliation
Before: 2–3 days manual
After: Same-day export
“We stopped arguing about scratches and started arguing about which bay gets the next performance job — because the system shows us the truth.”