Logistics — mixed light commercial fleet · Kenya (Nairobi hub + upcountry routes)
A 45-vehicle logistics operator moved maintenance scheduling and driver inspections off spreadsheets into GarajiFleet. Managers gained early warning on overdue service and structured workshop requests.
Outcomes below reflect common patterns from Kenyan customer rollouts — representative composite scenario, not a single named client.
Vehicles missed preventive service until breakdowns disrupted routes. Drivers reported issues on WhatsApp with no odometer context. Workshop approvals bounced between field managers and external garages.
Overdue preventive service events
Before: Reactive / ad hoc
After: Scheduled with 14-day lookahead
Inspection compliance visibility
Before: Paper books archived late
After: Same-day manager dashboard
Workshop request rework
Before: Frequent missing details
After: Structured requests with odometer + photos
Unplanned downtime incidents (reported)
Before: Top operational complaint
After: Downward trend over two quarters
“Drivers still use their phones — but now the inspection actually reaches the desk before the breakdown does.”