Spare parts retail — workshop counter + walk-in · Nairobi, Kenya
A dual-counter parts shop serving walk-in retail and workshop pull-outs adopted Garaji Autoparts. Sales tied to inventory movement reduced stock surprises and shortened checkout lines.
Outcomes below reflect common patterns from Kenyan customer rollouts — representative composite scenario, not a single named client.
Workshop issues did not always decrement retail stock. Walk-in customers waited while staff searched by memory. M-Pesa receipts were not matched to ticket numbers at day end.
Average counter checkout time
Before: ~8 minutes peak hour
After: ~3 minutes with scan + fitment
Stock mismatch incidents
Before: Weekly physical recounts
After: Monthly spot checks sufficient
End-of-day M-Pesa reconciliation
Before: Manual SMS matching
After: Ticket-linked same-day close
Wrong-fit returns (reported)
Before: Regular walk-in issue
After: Reduced with fitment lookup
“The line moves when the screen tells you the part fits before the customer puts it on the counter.”